I wanted to dedicate this blog post to Billabong. I’ve always liked the brand, partially because I like the sound of the name, ha! However they always have a lot of cute surfing lifestyle apparel and now I’ve discovered what a great overall company they have with the best customer service.
I won’t go into too many details, but they went through hoops to get this Billabong dress that I’m wearing back to me after I made a stupid goof up on an exchange.
When they first got the dress back to me (which they absolutely didn’t need to do as it was my error), it was mailed to my stupid condo building. My condo building then returned the package back to Billabong because I wasn’t able to pick it up in due time (as I was extremely busy at work the week or so after it was initially delivered and the hours I can pick up my package are not aligned with my work schedule). Anyway, they sent it back to me AGAIN to my work address this time (as I knew I would get it there).
All I can say is the customer service people that I communicated with on e-mail and phone couldn’t have been more helpful and friendly. I am truly impressed by the Billabong company. I will be a loyal customer for life, from now on….and it looks like Billabong has even more cute stuff out now, check it out!!!